Shipping policy

Where we deliver

We deliver internationally. Available destinations and delivery options are shown at checkout.

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Delivery options, price and time

Available delivery options, shipping price and estimated delivery time are shown at checkout before you pay. We pack and ship orders on weekdays. Delivery times are estimates, and public holidays or carrier delays can affect them.

ID at delivery

We sell nicotine products only to people aged 18 or over, and the parcel is only handed over against valid photo ID. In Sweden, you show ID when collecting the parcel. The carrier notifies you when it is ready for collection, and it is held for the period stated in the notification. For deliveries to other countries, the carrier checks your ID when handing over the parcel, and the parcel is only handed over to you if you are 18 or over.

Customs and import charges

For delivery to the United Kingdom, Canada and Switzerland, customs duties and other import charges may apply. They are not included in the price and you pay them to the carrier on delivery. You are responsible for making sure the goods can lawfully be imported into your country and you pay all charges for parcels held in customs. Read more in our Terms of service.

Tracking

When your parcel has been sent, you receive a shipping confirmation by email with a tracking link. Read more under Track your order.

Uncollected parcels

Parcels that are not collected are returned to us. For an uncollected parcel within Sweden, we charge SEK 150 for return shipping and handling. For other countries, we charge a fee equal to the shipping price for your country and the delivery option you selected. If you want to withdraw from the purchase, tell us instead. Not collecting the parcel does not count as withdrawing from the purchase.

Wrong address, delays or damaged parcels

Contact us as soon as possible if the delivery address is wrong. Once the parcel has been sent, we cannot always change it. If your parcel is delayed, seems to be lost or arrives damaged, email kontakt@whitelip.com with your order number. Keep the packaging if anything is damaged.