Delivery (Canada)

This page explains how delivery to Canada works. The full terms are in our shared Shipping policy, which applies to every order.

What we ship to Canada

Because of Canadian rules, we only ship nicotine pouches with 4 mg of nicotine or less per pouch to Canada. Only those products are shown and sold in our Canadian store.

Looking for a product we don't list? Email kontakt@whitelip.com and we will try to source it through our network, within the same 4 mg limit.

Shipping cost and delivery time

Available delivery options, the shipping price and the estimated delivery time for Canada are shown at checkout before you pay. Cost and delivery time depend on the delivery option you choose. Our standard carrier to Canada is UPS, which collects parcels from our warehouse every weekday. We pack and ship orders on weekdays. Delivery times are estimates, and public holidays, customs handling or carrier delays can affect them.

Customs duties and import charges

For delivery to Canada, customs duties and other import charges may apply. They are not included in the price, and you pay them to the carrier on delivery. You are responsible for making sure the goods can lawfully be imported into Canada, and you pay all charges for a parcel held in customs. Read more in our Terms of service.

ID at delivery

We sell nicotine products only to people aged 18 or over. The carrier checks your ID when handing over the parcel, and the parcel is only handed over to you if you are 18 or over.

Tracking

When your parcel has been sent, you receive a shipping confirmation by email with a tracking link. Read more under Track your order.

Parcels that are not collected

Parcels that are not collected, or cannot be handed over because valid ID is missing, are returned to us. For a parcel to Canada, we charge a fee equal to the shipping price for the delivery option you selected. If you want to withdraw from the purchase, tell us instead. Not collecting the parcel does not count as withdrawing from the purchase.

Wrong address, delays or damaged parcels

Contact us as soon as possible if the delivery address is wrong. Once the parcel has been sent, we cannot always change it. If your parcel is delayed, seems to be lost or arrives damaged, email kontakt@whitelip.com with your order number. Keep the packaging if anything is damaged.

Questions

For any question about delivery to Canada, email kontakt@whitelip.com.